sona88 Terms and Conditions

Introduction

These terms and conditions ("Terms") form a legally binding agreement between the sona88 platform ("Platform") and its users ("you" or "member"). When you use the sona88 website, register, or use any service, you agree to abide by these terms.

sona88 is a secure and reliable online betting and casino platform that provides services in English for players in Bangladesh. We are committed to SSL encryption and fair play principles.

2. Account Registration

To use sona88 services, you must create a personal account. All information provided at the time of registration must be accurate, complete, and up to date.

2.1 Registration Process

To create an account, you must provide your correct name, address, date of birth, and contact details. Providing false information may result in your account being cancelled at any time.

• Each person may open only one account.
• If one person operates multiple accounts, all accounts will be cancelled and all deposited funds will be forfeited.
• An active mobile number and email address are required at the time of registration.
• After registration, an identity verification (KYC) process may be required.

2.2 Identity Verification

sona88 reserves the right to verify the identity of users when necessary. This may require submitting a photo of your national ID card, birth registration certificate, or passport. Withdrawals may be temporarily suspended until verification is complete.

4. Account Security

It is your responsibility to maintain the security of your account. Keep your login credentials — username and password — confidential at all times and do not share them with any third party.

4.1 Password Security

• Use a strong password that is difficult to guess.
• Change your password regularly and do not use the same password across multiple sites.
• If your password is lost or stolen, contact support immediately.
• Always log out after using a public or shared device.

4.2 Unauthorized Access

If you suspect unauthorized access to your account, contact our 24/7 live chat support or email us at [email protected] immediately. sona88 will not be held responsible for any loss resulting from third-party access.

6. Bonuses and Promotions

sona88 offers a range of bonuses and promotional offers. These offers are subject to specific terms and conditions, and the bonus may be forfeited if all conditions are not met.

6.1 Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Example: Deposit ৳6,000 and receive a maximum bonus of ৳5,000, giving a total balance of ৳11,000.
• Welcome bonus wagering requirement: 25x (on the bonus amount).
• Each user may receive the welcome bonus only once.

6.2 VIP Program Cashback

• Bronze — weekly cashback up to 0.3%.
• Silver — weekly cashback up to 0.6%.
• Gold — weekly cashback up to 0.9%.
• Platinum — weekly cashback up to 1.2%.

6.3 General Bonus Terms

• Bonus funds cannot be withdrawn directly; wagering requirements must be met first.
• sona88 reserves the right to cancel a bonus if bonus abuse is suspected.
• Bonuses cannot be claimed on multiple accounts from the same device, IP address, or payment method.
• The validity period of a bonus will be stated in the specific terms of the relevant promotion.

8. Prohibited Activities

The activities listed below are strictly prohibited on the sona88 platform. Violation of these rules may result in account cancellation and forfeiture of deposited funds.

• Creating or operating multiple accounts.
• Registering an account by providing false or misleading information.
• Abusing bonuses or engaging in bonus hunting activities.
• Engaging in any form of fraudulent activity or deception.
• Placing bets using software, robots, bots, or any other automated method.
• Using the platform for money laundering or illegal financial activities.
• Attempting unauthorized access to the platform's systems.
• Behaving inappropriately or in a harassing manner toward other users.
• Conducting transactions using a third-party account or payment method.

10. Responsible Gaming

sona88 takes responsible gambling very seriously. We are committed to the well-being and peace of mind of our users.

• Gamble for entertainment purposes only, not as a source of income.
• Do not place bets beyond your means.
• Seek help if you notice signs of addiction or dependence on gambling.
• You can contact us to set temporary or permanent limits on your account.
• Contact our support for account self-exclusion.

For more details, visit our Responsible Gaming page.

12. Limitation of Liability

To the maximum extent permitted by applicable law, sona88 will not be liable for the following:

• Loss caused by internet connectivity issues or technical failures.
• Loss resulting from your own negligence or the actions of third parties.
• Loss incurred during platform maintenance or unexpected outages.
• Any expected income or profit based on the outcome of betting or gaming.
• Technical errors or disruptions from third-party game providers.

The sona88 platform is provided on an "as is" basis and we cannot guarantee uninterrupted or error-free service; however, we always strive to provide the highest level of service.

14. Dispute Resolution

The following process will be followed to resolve any dispute or disagreement between sona88 and a user.

14.1 Filing a Complaint

• First, contact our support team — 24/7 live chat or [email protected].
• When filing a complaint, provide the relevant information, screenshots, and a description.
• The support team will review the complaint as quickly as possible.

14.2 Final Decision

In the event of any dispute, the decision of sona88 authority will be considered final and binding. However, we are always committed to resolving disputes in a fair and transparent manner.