sona88 Responsible Gaming — Your safety is our priority
Keep entertainment enjoyable — use deposit limits, self-exclusion, and time-out tools to stay in control of your gaming at all times.
Why does Responsible Betting matter?
We are committed to making sure entertainment never turns into a problem.
Online betting and casino gaming are forms of entertainment, but if they go out of control they can have a negative impact on your personal, family, and financial life. sona88 firmly believes that the joy of gaming is complete only when it is enjoyed responsibly.
Our responsible gaming policy gives every user full control over their gaming experience. You can set deposit limits, take a break for a specific period, and even temporarily suspend your account entirely if needed. Our goal is to keep gaming within the boundaries of entertainment at all times — never a source of stress or burden.
On this page you will learn how to use sona88's various safety tools, what the signs of problematic gambling are, and where to reach out for support. Remember — sona88 is for users aged 21 and above only.
Our Safety Tools
sona88 provides these tools to help you stay in control of your gaming experience.
Set Deposit Limits
You can set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period — this prevents impulsive over-depositing.
Session Time Limit
Set a time limit for each session. When the set time is up, you will be logged out automatically. This prevents hours of unintentional play.
Time-Out (Break)
Temporarily suspend your account for any period from 24 hours to 30 days. During a time-out you cannot log in or deposit, but any existing withdrawal in progress will continue.
Self-Exclusion
If you feel you need a long-term break, use the self-exclusion option. Once active, it is not possible to reopen your account before the set period ends.
Review Gaming History
You can view the complete history of all your bets, deposits, and withdrawals at any time. Regularly reviewing your activity is an important part of responsible gaming.
24/7 Support
If you feel gaming is becoming a problem, our support team is with you in Bengali, seven days a week, twenty-four hours a day. Reach out via live chat or email.
For users aged 21 and over only
The sona88 platform is strictly for users aged 21 and above. Minors are completely prohibited from creating or using an account, and this sits at the heart of our gaming policy.
Warning Signs of Problematic Gaming
If even one of the following signs appears in you, seek help immediately.
Repeatedly spending money beyond your set limit, even after suffering losses.
Continuously placing larger bets to recover losses — commonly known as "chasing losses".
Spending far more time gaming than planned, in a way that is affecting daily life.
Relationships with family or friends worsening due to gaming, or a tendency to hide it from them.
Feeling anxiety, irritability, or frustration when unable to play.
Taking on debt to fund betting, or cutting back on essential expenses to increase the gaming budget.
Tips for Healthy Gaming
Following these simple habits will keep betting enjoyable at all times.
Set a budget first
Before each session, decide on the maximum amount you will spend. Once you reach that limit, stop playing for the day.
Stick to a time limit
Set a time limit before starting a session. Use a timer or keep the platform's session limit feature turned on.
Winning is not guaranteed
The outcome of every game is completely random. Think of betting as entertainment, not as a source of income.
Avoid alcohol and emotional states
Do not bet when under stress or feeling low. Making gaming decisions with a clear mind leads to better judgment.
Take regular breaks
Concentration drops during long sessions and the chance of poor decisions increases. Take at least one short break every hour.
Let people close to you know
Tell a family member or trusted friend that you do online betting. They can remind you when needed.
How to Use the Tools
Activating sona88's safety tools is very straightforward.
Setting a Deposit Limit
After logging in to your account, go to the Account Settings section and find the "Responsible Gaming" menu. Set your daily, weekly, or monthly deposit limit there. Lowering a limit takes effect instantly; increasing it has a cooling-off period that gives you time to make a considered decision.
Activating a Time-Out
From the same Settings menu, choose a time-out of 24 hours, 72 hours, 1 week, or 30 days. During a time-out you will not be able to access the platform and will not receive any bonus or promotional communications.
Applying for Self-Exclusion
To apply for self-exclusion, contact our support team directly via live chat or email ([email protected]). We will lock your account for the specified period. If an attempt is made to open a new account while self-exclusion is active, that account will also be closed.
Direct Help
If you have difficulty using the Settings menu, or if you feel the issue is serious, contact our 24/7 live chat directly. Our support team will assist you in Bengali with full confidentiality — without any judgment or criticism.
Need Help?
We are always here for you — reach out without hesitation.
Our support team is ready for you
If you feel betting is having a negative effect on your life — financial pressure, emotional stress, or family problems — do not face it alone; talk to us. Our support team is available seven days a week, twenty-four hours a day, entirely in Bengali.
Email: [email protected] | Service hours: 24/7 (Bangladesh Standard Time)
Frequently Asked Questions — Responsible Gaming
Answers to common questions about responsible gaming.
Enjoy with Responsibility
Stay protected and enjoy the best entertainment at sona88 — cricket betting, slots, or live casino.