Frequently Asked Questions
sona88 FAQ — Answers to All Your Questions
Find detailed answers here about accounts, payments, bonuses, games, and security.
Welcome to sona88. On this FAQ page we have provided detailed and easy-to-understand answers to the most common questions from players in Bangladesh. Whether it is opening an account, depositing or withdrawing money via bKash or Nagad, claiming a welcome bonus, understanding cricket betting rules, or responsible gaming — you will find the answers here. If your question is not listed, contact our 24/7 live chat support.
Account and Registration
To register at sona88, you will need an active mobile number, a username, and a strong password. The registration process is quick and easy — it takes just a few minutes. Make sure to provide accurate information, as identity verification may be required later when making withdrawals.
No, each user may only hold one account. Creating multiple accounts violates sona88's rules and risks all accounts being closed. If you have an issue with a previous account, please contact us via live chat.
If you have forgotten your password, use the "Forgot password?" option on the login page. If that does not resolve the issue, contact our 24/7 live chat support and verify your identity using your registered mobile number. The sona88 support team will assist you quickly in English.
sona88 is only for users aged 21 and above. Use of this platform by minors is strictly prohibited. During registration you must confirm that you are over 21 years of age. Providing false information about your age will result in account cancellation.
Before processing withdrawals, sona88 may verify your identity. You can submit a copy of your national ID or passport along with proof of address (such as a bank statement) via live chat. Verification is generally completed quickly and ensures the security of your account.
Deposits and Withdrawals
Deposits made via bKash to sona88 are usually credited to your account instantly. The minimum deposit amount is ৳100. If there is any delay, notify us via live chat — our support team will resolve it quickly.
Yes, Nagad is one of sona88's supported payment methods. Just like bKash, depositing with Nagad is fast and easy. The minimum deposit amount is ৳100 and no extra charges are applied. Rocket and Upay are also available with the same convenience.
Withdrawals at sona88 are generally completed within 1 hour. This is one of the fastest withdrawal services in Bangladesh. The minimum withdrawal amount is ৳800. Having your account verified before your first withdrawal makes the process even smoother.
sona88 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges — please check the terms and conditions of the relevant service.
Yes, both Rocket (Dutch-Bangla Bank's mobile banking) and Upay are supported at sona88. The minimum deposit amount is the same across all methods — ৳100. If you experience any issues with a transaction, 24/7 live chat support is available.
Common reasons for a rejected withdrawal include: bonus wagering requirements not yet met, account not verified, or the amount being below the minimum. Contact live chat — the support team will inform you of the specific reason and help you resolve it.
Games and How to Play
To bet on BPL or any cricket match at sona88, first deposit funds into your account, then go to the cricket section and select the match you want. Various markets are available — match winner, total runs, toss, and more. Always check the odds carefully before confirming your bet.
The live casino section at sona88 lets you play various table games with real dealers via live video streaming. Live games from world-class providers including Evolution Gaming and Ezugi are available. You can play from any device with a good internet connection.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. A higher RTP means a slightly better position for the player over time. All games at sona88 are operated to ensure fair play.
Yes, sona88 is a mobile-first platform. On both Android and iOS devices, you can easily enjoy all games, sports betting, and live casino through a mobile browser. No separate app download is needed — you get the full experience directly in your browser.
Aviator (by Spribe) is a crash-style game where a plane flies and a multiplier keeps increasing. You must "cash out" before the plane crashes. The later you cash out, the higher the multiplier — but the risk is also greater. It is fast-paced and exciting.
Bonuses and Promotions
As a new member, you can receive up to 200% bonus up to ৳5,000 on your first deposit at sona88. For example: deposit ৳1,000 and you will receive a ৳2,000 bonus, giving you a total balance of ৳3,000. A 25x wagering requirement must be met to use the bonus. The bonus offer applies only to your first deposit after registration.
A 25x wagering requirement means you must place bets totalling the bonus amount multiplied by 25. For example: if you receive a ৳2,000 bonus, you must place a total of ৳50,000 (2,000 × 25) in bets before the bonus funds become withdrawable. Different games may contribute to wagering at different rates.
By playing actively at sona88 you will automatically earn VIP points. There are four tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). You can move up through the tiers by playing more.
Based on your VIP tier, sona88 returns a portion of your net losses each week. For example, as a Gold member you will receive weekly cashback of up to 0.9%. Cashback is credited directly to your account and generally requires meeting specific wagering conditions.
Promotional offers generally have a set expiry date. Once that date has passed, the offer is no longer available. However, sona88 regularly launches new promotions. Check the promotions page on the platform or ask via live chat to find out about the latest offers.
Security and Responsible Gaming
sona88 uses SSL encryption technology to keep all data secure. Your personal information is never sold or shared with third parties. Financial transactions are processed through trusted payment gateways, ensuring data protection.
Yes, sona88 places the highest importance on responsible gaming. You can request daily, weekly, or monthly deposit limits through live chat. This helps you enjoy entertainment while staying within your budget.
If you feel you need a break, contact the sona88 support team to request self-exclusion. Your account can be temporarily suspended for a set period (such as 7 days, 1 month, or longer). This service is completely confidential and provided without judgment.
sona88 offers games from world-class providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi. These providers' games are tested by independent third parties and run on Random Number Generator (RNG) technology, which ensures fairness.
sona88 believes gaming should be enjoyed as healthy entertainment. If you feel gaming is getting out of control, contact our support immediately. We will help with self-exclusion, setting limits, or closing your account. Your wellbeing is our priority.
There are two ways to reach sona88 support: directly via 24/7 live chat (in English) or by email at [email protected]. Support is available seven days a week, twenty-four hours a day, in line with Bangladesh Standard Time (BST, UTC+6).
Still have questions? Contact support
Our English-speaking support team is with you 24/7. Get help instantly via live chat.