sona88's Privacy Policy
Your personal information is very important to us. In this policy, we explain in detail how sona88 collects, uses, and protects your information.
Introduction and Scope
Last Updated: January 2026
sona88 ("we", "us") operates a trusted online betting and casino platform for users in Bangladesh. This privacy policy ("Policy") applies to information collected through our website sona88.lat and related services.
By registering on our platform or using our services, you are considered to have given your consent to the terms of this privacy policy. We commit that your information will not be sold to any unauthorized third party.
To understand this policy properly, please read the entire document carefully. If you have any questions, contact our support team.
What Information We Collect
sona88 collects the following types of information to ensure service delivery, maintain security, and meet legal obligations:
Personal Identification Information
During account registration or identity verification, we may collect:
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Phone number
- Current address
Financial Information
For processing deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Account balance information
- Documents required for anti-money laundering purposes
Usage Information
Information automatically collected while using the platform:
- IP address and device information
- Browser and operating system type
- Session duration and page visit details
- Betting and gaming history
- Login time and location
Communication Information
When you contact our support team:
- Live chat conversation records
- Email message content
- Details of complaints and requests
- Support ticket history
Purpose of Data Use
sona88 uses collected information for specific and legitimate purposes. We will never use your information beyond these purposes.
3.1 Service Delivery and Account Management
We use your information to create and manage your account, provide betting and gaming services, process deposit and withdrawal requests, and activate bonuses and promotions.
3.2 Identity Verification and Security
Information is used to confirm that each user is at least 21 years old, prevent fraud and unauthorized access, and stop the same person from opening multiple accounts.
3.3 Legal and Regulatory Compliance
We retain information to comply with applicable legal obligations, follow anti-money laundering (AML) guidelines, and implement responsible gaming policies.
3.4 Service Improvement and User Experience
Information is used to analyze platform performance, improve user experience, inform users about relevant offers and promotions, and identify and resolve technical issues.
3.5 Customer Support
We keep communication records to provide fast and effective resolution of your complaints and queries, and to maintain the quality of support interactions.
Protection of Your Information
sona88 takes the highest technical and organizational measures to protect your information. Our commitment to being a secure and reliable platform remains firm.
🔒 Encryption
Our platform uses SSL encryption, which keeps all data exchanged between your browser and our servers secure. Payment information is stored with an additional layer of encryption.
🛡️ Access Control
Only authorized staff can access your personal information, and they are required to follow strict confidentiality guidelines. All access is logged and regularly audited.
🔍 Regular Review
Our security measures are regularly reviewed and updated. When a security vulnerability is identified, corrective action is taken promptly.
Sharing Information with Third Parties
5.1 General Policy
sona88 does not sell your personal information. We may share information with third parties only in specific circumstances, as described below.
5.2 Service Provider Partners
For payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services, we may share the minimum necessary information with selected partners. These partners are contractually bound to uphold our privacy standards.
5.3 Legal Obligations
In the case of a court order, a lawful request from a law enforcement agency, or applicable legal requirements, we may be obligated to provide information to authorities. In such situations, we will only disclose information within the limits required by law.
5.4 Fraud Prevention
Limited information may be shared with relevant authorities or industry partners for the purpose of detecting and preventing fraud, money laundering, or other illegal activity.
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. sona88 uses cookies for the following reasons:
- Essential Cookies: To keep your login session active and ensure the basic functionality of the platform.
- Functional Cookies: To remember your preferences and settings, such as language preference.
- Analytical Cookies: To monitor platform usage and improve service quality.
Managing Cookies
You can accept or reject cookies through your browser settings. Please note that disabling certain essential cookies may mean that the full functionality of the platform is not available.
Data Retention Period
Active Account Data
All relevant information is retained for as long as your account remains active. This information is necessary for service delivery and ensuring security.
Retention After Account Closure
Even after an account is closed, certain information may be retained for a period determined by applicable law due to legal, regulatory, and accounting obligations. Transaction records and identity verification information may need to be kept for an extended period.
Data Deletion Requests
Within the limits of legal obligations, you may request the deletion of your personal information. Such requests will be considered, however some information may not be possible to delete for legal and security reasons. To make a request, contact [email protected].
Your Data Rights
As a user of sona88, you have the following rights regarding your own information:
Right to Access
You have the right to know what types of information we hold about you. Upon request, we will provide a copy of your information.
Right to Correction
If there is any inaccuracy in your personal information, you may request a correction. We will verify and make the necessary changes.
Right to Deletion
In certain circumstances you may request the deletion of your personal information, however this may not always be possible.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. We will consider this request in good faith.
To exercise any of the above rights, send an email to [email protected] or contact us via live chat.
Protection of Minors
sona88 is an adults-only platform. Only individuals aged 21 or above may use our services. We do not intentionally collect any personal information from minors.
If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be securely deleted. We follow a strict process for age verification.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes and Updates
sona88 may update this privacy policy from time to time. For any significant changes, we will notify you through the platform or by email.
Continued use of the platform after changes will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.
The date of the policy is noted at the top of the page, indicating the time of the most recent change.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, contact us through the following:
Privacy Support
Contact us to exercise your data rights, request data deletion, or raise any privacy-related concern. Our team is available 7 days a week, 24 hours a day, in Bangladesh Standard Time (BST, UTC+6).
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